FlyExpense Help Center
Find answers to common questions, follow step-by-step guides, and contact support if you need more help. Browse by topic or search for what you need.
Getting Started
Everything you need to set up FlyExpense for your team.
- How to sign up and set up your account
- Inviting team members and assigning roles
- Setting up your first expense policy
- Connecting your accounting software (QuickBooks, Xero, NetSuite, SAP)
Expenses & Receipts
Managing and tracking expenses across your organization.
- Submitting an expense and uploading receipts
- Editing and deleting expenses
- Understanding expense statuses (Draft, Pending, Approved, Rejected)
- Duplicate detection and how to resolve flagged expenses
Corporate Cards
Issuing, controlling, and managing corporate cards.
- Requesting a new virtual or physical card
- Setting card spending limits and category controls
- Freezing and unfreezing cards
- Understanding card controls: MCC blocks, merchant allow-lists, auto-lock
Approval Workflows
How approval chains work across expenses, bills, and procurement.
- Approving expenses as a manager
- Setting up multi-step approval workflows
- Delegating approvals
- Bulk approval actions
Administration & Security
Account settings, user management, and security features.
- Managing user roles and permissions (Employee, Approver, Manager, Finance Admin)
- Configuring organization settings
- Enabling two-factor authentication (2FA)
- Understanding SSO setup, API keys, and security best practices
Frequently Asked Questions
How do I submit an expense?
Log into FlyExpense and click 'Add Expense' from the dashboard or expenses page. Upload a receipt, enter the amount and details, then submit for approval. The system will automatically detect duplicates and flag any policy violations.
How long does it take for expenses to be approved?
Approval times depend on your organization's workflow settings. Most expenses are approved within 24-48 hours. You can check the status of your expenses on the Expenses page.
Can I edit an expense after submitting it?
You can edit expenses that are still pending approval. Once an expense is approved, you'll need to contact your administrator to make changes.
How do I request a corporate card?
Navigate to the Cards page and click 'Request New Card'. Fill in the required information including the purpose, spending limit, and any category restrictions, then submit. Your administrator will review and approve the request.
What integrations do you support?
FlyExpense integrates with major accounting platforms (QuickBooks, Xero, NetSuite, SAP), HR systems (BambooHR, Workday, Personio), identity providers (Okta, Azure AD, Google Workspace), and 39 payment providers including 11 Turkish PSPs and 7 Turkish banks.
How secure is my data?
FlyExpense uses bank-grade 256-bit AES encryption, is SOC 2 Type II certified, and offers SSO and TOTP-based 2FA with backup codes. Your data is encrypted at rest and in transit, and strictly isolated by organization with no cross-tenant access.